Let me help work with your organization with my “I Can Fix That” programs. Your attendees will learn that the focus should be on recognizing their internal service breakdown without blaming and working towards resolve. I’ll help reprogram their thinking to focus on problem solving. In the interactive keynotes and workshops, I teach a variety of techniques so they realize the only thing that counts is fixing the problem. Both employees and customers benefit from these key learning’s, and the behaviours are often enacted the next day.


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